Remote Engineer Desk (RED) Engineer

Overview:

The EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services.  From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.

We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients’ needs.  Our aim is to work closely with our valued clients to ensure our service delivery is always exceptional.

Role Description:

We are looking to recruit a Remote Engineer Desk (RED) Engineer. The position will be based at the Leeds office within the Engineer Attendance team, working closely with the call despatchers to filter any calls that may be assisted and fixed via support over the phone.

The role will consist of, but will not be limited to, the following:

• Utilise Cash for Windows for checking previous call history.
• Utilise Cash for Windows to raise, assign and close Remote Engineer Desk calls.
• Liaise with Engineer Attendance directly to filter potential Remote Engineer Desk calls.
• Liaise directly with customers to obtain the correct details and site contacts.
• Liaise directly with end users to provide technical support response.
• Utilise the main server and site log in connections to achieve remote connection to site.
• Assist field engineers remotely to allow remote connections to monitored systems.

Required Skills:

• Good communication skills.
• Excellent customer service skills.
• A vast technical knowledge in all aspects of Fire & Security products:
  • Fire Alarms
  • Intruder Alarms
  • Access Control
  • CCTV
  • PAVA
  • Gas Suppression
• A good understanding of Cash for Windows would be beneficial but not essential.
• Clean driving licence as travel may sometimes be required.

Working hours are 08:30 to 17:00 with a 45 minute lunch break.  Salary will be discussed at interview stage.

Please register your interest by filling in your details below or alternatively sending your CV, cover letter and details of your current salary to edsbcareers@edsb.co.uk